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Privacy Policy

Effective Date: July 9, 2026

Cosgram USA ("Cosgram," "we," "us," or "our") operates the website shop.cosgramusa.com (the "Site"), through which customers can book esthetic treatment appointments and purchase skincare products. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you create an account, book an appointment, or place an order, we may collect:

  • Name
  • Email address
  • Phone number (optional)
  • Shipping address
  • Order and appointment history
  • Notes you provide when booking an appointment (e.g., preferences or special requests)

You may also check out as a guest without creating an account, in which case we collect only the information necessary to fulfill that specific order or booking.

Account creation and login. Account authentication is handled by Firebase Authentication (a service provided by Google LLC), which supports sign-up with email/password or with your Google account. Google processes authentication data as our service provider under its own privacy practices.

Payment information. All payments are processed through Square's hosted checkout. Cosgram does not store, process, or have access to your full card details — that information is handled entirely by Square in accordance with its own privacy and security policies.

How We Use Your Information

  • Create and manage your account
  • Process and fulfill product orders, including shipping
  • Schedule, confirm, and manage esthetic treatment appointments
  • Send transactional emails, such as order confirmations, appointment confirmations, and appointment reminders
  • Respond to customer service inquiries
  • Maintain the security and proper functioning of the Site

We currently do not send marketing emails, newsletters, or promotional SMS messages. If this changes in the future, we will update this policy and provide you with the ability to opt in or out as required by law.

Cookies and Similar Technologies

The Site uses cookies and browser local storage to:

  • Maintain your shopping cart contents
  • Keep you logged in to your account (session management)
  • Remember when you have dismissed a site announcement or banner

We do not use third-party advertising trackers or cookies for targeted advertising. We do not currently use third-party analytics tools.

You can control cookies through your browser settings; note that disabling certain cookies (such as session cookies) may affect your ability to use features like the shopping cart or account login.

How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate the Site and fulfill our services, with:

  • Square — to process payments
  • Google / Firebase — to provide account authentication
  • Shipping carriers — to deliver product orders
  • Cloud infrastructure providers (Google Cloud, Supabase) — to host our website and securely store account, order, and appointment data

These providers are only permitted to use your information as needed to provide their services to us.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information

To exercise any of these rights, contact us at info@cosgramusa.com. We will respond to verified requests within a reasonable time.

Do Not Track. Some browsers offer a "Do Not Track" signal. Because there is not yet an industry-standard way to respond to these signals, our Site does not currently respond to Do Not Track browser signals.

Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us at info@cosgramusa.com so we can remove it.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

Contact Us

Cosgram USA
2603 Camino Ramon #205, San Ramon, CA 94583
Phone: (925) 553-6311
Email: info@cosgramusa.com

Cosgram

Medical Spa & Aesthetic Center

2603 Camino Ramon #205, San Ramon, CA 94583

T: (925) 553-6311 · E: info@cosgramusa.com

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