Return & Refund Policy
At Cosgram USA, we want you to be satisfied with your purchase. Please review the policy below for returns, refunds, and appointment cancellations.
Product Returns
- Items may be returned within 14 days of delivery.
- Returned items must be unopened, unused, and in original packaging to be eligible for a return.
- For hygiene and safety reasons, the following items cannot be returned once opened or used: opened or used skincare products, and sample-size items.
- To start a return, contact us at info@cosgramusa.com with your order number. We will provide you with a Return Merchandise Authorization (RMA) and instructions for sending the item back.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued via the original payment method within 5–10 business days of approval.
- Shipping costs for returns are the responsibility of the customer, except in cases of our error (see below).
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@cosgramusa.com within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, refund, or store credit at no additional cost to you.
Appointment Cancellations and Refunds
- Esthetic treatment appointments require full payment at the time of booking.
- You may cancel your appointment through your account dashboard up to 24 hours before your scheduled appointment time.
- Refund terms for cancellations are as follows: full refund if cancelled 24 or more hours before the appointment; cancellations within 24 hours and no-shows are not refundable (exceptions for documented emergencies may be made at our discretion).
- To request a cancellation or ask about your refund status, contact us at info@cosgramusa.com or (925) 553-6311.
Questions?
Contact our Customer Service team:
Email: info@cosgramusa.com
Phone: (925) 553-6311
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